Privacy & data care
This policy explains how ALVIA may collect, use, and protect enquiry and contact information shared through the website or agreed communication channels.
ALVIA may collect information submitted through enquiry or contact forms, including name, email address, phone number, country of residence, travel dates, guest count, preferred service category, preferred travel style, and message details.
Information is used to understand the request, respond to enquiries, prepare suitable next steps, communicate with the guest, and support proposal or booking preparation where applicable.
ALVIA may use email, phone, WhatsApp, or other agreed channels to respond to enquiries and continue travel planning conversations where the guest has provided contact details.
Where needed to prepare, quote, or confirm a travel arrangement, limited relevant information may be shared with trusted operating partners involved in the requested service. ALVIA aims to share only what is necessary for the requested arrangement.
Enquiry and communication records may be retained for follow-up, proposal preparation, service handling, quality control, and business administration. ALVIA aims to keep retained information relevant, appropriate, and protected with reasonable care.
The website may use essential technical tools that support performance, security, and reliable browsing. If analytics or marketing tracking is introduced, ALVIA should use appropriate notice, consent, and configuration controls before collecting non-essential tracking data.
Guests may contact ALVIA at concierge@alviasignaturetourism.ae to ask about privacy-related matters, request correction of submitted details, or raise a concern about how enquiry information is handled.
This policy may be updated as ALVIA's website, enquiry process, technology, or service handling develops. The latest version published on the website will apply from the date it is made available.
Begin with clarity
ALVIA can clarify the next step before any proposal or confirmation path is prepared.
