Booking help

Experiences marked Book online are booked and paid on the experience page: choose your option, date, time where needed and guests, add your details and pay securely through Ziina. Desert safaris use our dedicated desert booking page.

Your booking confirmation and voucher are emailed to you after payment. Experiences marked Request to book are quoted for your plans; no payment is taken until you accept.

Book online: you pay securely online now (currently 61 experiences) and receive your booking confirmation and voucher by email.

Request to book: send your preferred date, time and group details. We confirm availability, price and cancellation terms before asking for payment, for example for private yacht charters.

Online bookings and availability requests are for dates from tomorrow, Dubai time. For anything sooner, message us on WhatsApp and we will tell you what is possible.

We email your booking confirmation and voucher with your date and time. In the rare case that your chosen date or time is not available, we contact you straight away with the options available under our Terms.

For timed experiences you choose a start time from the times shown for your option, in Dubai time, within the opening hours of the venue. We book that time, or the nearest available one, and the confirmed time is on your voucher. Tours with set departure times show those departures instead.

Prices are shown in AED. The total shown is the price you pay - no extra fees are added at checkout. Each price states its basis: per person, per adult, for two guests, per group, per vehicle, per driver, per hour or per charter.

Experiences arranged individually, such as private yacht charters, show "Price on request" and are quoted for your plans.

Online payments are made on Ziina's secure card checkout page; card details are never entered on our website. For request-to-book experiences, we send you a secure payment link once your booking is confirmed.

Infants under 3 are free. From age 3, children pay the same price as adults, unless an experience shows its own child price (our desert safaris, for example). Some experiences have their own age rules, shown on the experience page.

At least one adult is required when booking for a child or infant.

Open the secure link in your confirmation email, or paste it on My bookings. You can also send us your booking reference on WhatsApp or email.

Each experience has its own cancellation rule, shown on its page and before payment. Some experiences are non-refundable. To request a change, contact us with your booking reference as early as possible.

Each experience states how you get there: pickup available, private transfer, or meeting at the venue. Private transfers can sometimes be added; ask our team.

WhatsApp or call +971 52 231 3302, or email concierge@alviasignaturetourism.ae. See Contact.

We guide you to the current official visa and entry requirements and plan around them. For formal visa, immigration, medical or legal advice we point you to the relevant official sources.

We use your details only to arrange and support your booking or request. Please see our Privacy notice and Cookies notice.